Post Placement Follow Up
In order to ensure a candidate is successful at a customer's location, the Account Manager responsible for placing the candidate follows up with the customer shortly after the commencement of the engagement. Additional follow-ups take place if BSS has provided an Engagement Manager or has a Project Manager on site.
More...
A senior BSS Manager is assigned responsibility for each resource. Any problems or issues with a resource are directed to the responsible manager. The manager will do the best to resolve any issues in a timely and amicable manner. If necessary, at the customer's request the resource may be removed from the customer location, and may be subject to disciplinary action.
All new employees receive an Employee Handbook, which outlines amongst other things, the expected behaviors of our consultants and the consequences of inappropriate actions.
Regular Evaluation
All of our technical staff are formally appraised at six-month intervals. Where appropriate, the customer's feedback is sought to ensure that appraisals are fair across the population of consultants. This process provides the Senior Management team a chance to formally checkpoint with customers on our resources' progress twice a year.
More...
Employees may have their salary adjusted at these review times. These reviews provide continuous motivation, the opportunity to reward excellence regularly, and keep employees in touch with the market.
Re-training and Re-testing
Business Software Solutions offers tuition reimbursement to those employees who take the opportunity to cross train or enhance their skill set.
More...
Employees can elect to take any of the web-based tests offered by the service to which Business Software Solutions subscribes. This gives employees a chance to see how effective their learning has been and can highlight areas of weakness that need to be addressed.
Resources that have cross-trained are tested in their new skill areas to ensure that they compare favorably against all others who have taken the test.
Corporate
Service Offerings